Terms & Conditions

01Acceptance and definitions

By using synchyhome.sa or requesting any SynchyHome service, you agree to these terms. “The Company” means SynchyHome (CR 7050126437), and “the Client” means anyone who uses the website or requests our services.

02Our services

Our services include site studies and smart solution design, supply, installation and programming of devices, network and internet setup, and technical support after handover. The quotation defines the exact scope of each project.

03Survey and recommendations

Needs-survey answers and any recommendations shown on the website are indicative and preliminary, and do not constitute a quotation or a contractual commitment.

04Studies and quotations

• A written quotation is issued after the study, specifying the devices, work, cost and expected duration.
• The quotation is valid for the period stated in it.
• Any work or devices beyond the quotation require the Client’s written approval before being carried out.

05Prices and payment

Payments are made according to the schedule set out in the quotation. Prices include VAT unless stated otherwise, and a tax invoice is issued for each payment (VAT No. 313014225900003).

06Client obligations

• Allowing our team access to the site at the agreed times.
• Providing a stable power supply and an active internet subscription where needed.
• Informing us in advance of any site constraints, such as existing wiring or building or owners’ association requirements.
• Obtaining any necessary approvals from the owner or relevant parties.

07Installation and handover

Installation dates are estimates and may be affected by device availability or site readiness; we will inform you of any change. Handover takes place after testing the systems and training you to use them, and the project is considered delivered once the handover form is signed or the systems are put into actual use.

08Warranty

We provide a full one-year warranty on installation work. Products are covered by our 3-year Platinum Warranty (see our Sales & Warranty Policies) or the manufacturer’s warranty. The warranty does not cover:

• Misuse, or changes made to the systems by a third party.
• Power failures or voltage fluctuations.
• Outages or poor service from the internet provider.
• Disasters and force majeure.
• Changes resulting from platform or manufacturer updates.

09Third-party platforms and services

Smart systems work with third-party platforms and apps such as Apple, Google, Amazon and device manufacturers. The Company is not responsible for changes to these platforms’ features or terms, or for their discontinuation.

10Online store purchases

Purchases from our store store.synchyhome.sa are subject to the exchange and return policy published in the store, as well as the E-Commerce Law.

11Cancellation

Cancellation and refund terms are set out in the quotation, taking into account devices already supplied or installed and work completed up to the cancellation date.

12Limitation of liability

We exercise professional care in all our work. Smart systems are complementary and do not replace approved safety systems, such as certified fire alarm systems. To the extent permitted by law, the Company is not liable for indirect damages resulting from the use of the systems.

13Intellectual property

All website content, and all studies, plans and designs we prepare, are owned by the Company and may not be copied or used for any purpose other than the one they were prepared for without written permission.

14Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia. We seek to resolve any dispute amicably; failing that, the competent judicial authorities in the Kingdom shall have jurisdiction.

15Changes and contact

We may amend these terms from time to time, and the version published on this page applies. For any enquiry, email ask@synchyhome.sa or call +966538722050.