Sales & Warranty Policies

01Scope of these policies

These policies apply to products purchased from the SynchyHome online store store.synchyhome.sa, and to devices supplied as part of installation projects unless the quotation states otherwise. Study, design and installation work is governed by our service Terms & Conditions.

Placing an order means the customer accepts all policies published on this page and in the store.

02Orders, prices and payment

• Prices are in Saudi riyals and include VAT unless stated otherwise, and a tax invoice is issued for every order (VAT No. 313014225900003).
• An order is confirmed once payment is completed and the confirmation message is received.
• If a product runs out of stock after you order, we’ll contact you to choose a suitable alternative or refund the full amount.
• Available payment methods are shown on the store’s checkout page.

03Shipping and delivery

We always aim to offer the best and easiest ways to deliver our products within the Kingdom of Saudi Arabia, working with leading shipping and packaging providers so your products arrive as expected. Please note the following when ordering:

• Enter complete and correct address details for the fastest delivery: city, district, street name, building number, a valid contact number, and the name of the person receiving the order.
• Delivery usually takes 2 to 5 working days, and may take longer in some cases; we’ll let you know after the order is placed.
• Free delivery is available in some cases, and shipping fees (if any) are always shown at the final step before payment.
• If delivery fails for a reason attributable to the customer — such as a wrong address or phone number, or refusal to receive — an additional fee applies to return the order to us.
• On delivery, check that the package is intact. If you notice visible damage, photograph it and contact us as soon as possible.

04Exchanges and returns

Products can be returned or exchanged within 7 days of delivery, provided they haven’t been used and are returned in their original condition, with packaging and accessories as delivered.

• How to request: contact our support team at ask@synchyhome.sa with your order number and the reason for the return or exchange.
• Wrong item received: contact us with full details, and we’ll take it back and replace it with the correct product.
• Processing time: we process requests as quickly as possible; in some cases it may take up to 10 working days from receiving the returned item.
• Refunds: refunds are made to the original payment method.
• Fees: a fee of SAR 25 applies to returns and exchanges and is paid by the customer; it does not apply if the product was damaged on delivery or is not what was ordered.

Important: for smart locks and any devices or accessories that require installation, it is the buyer’s responsibility to confirm installation compatibility and door dimensions before ordering. We’re happy to help you check before you buy.

05Platinum product warranty

Customer satisfaction is one of our top priorities, so we offer the Platinum Warranty, covering replacement of defective products within three years of delivery, subject to the following conditions:

• Provide your order number or purchase invoice.
• The product has not been dropped, broken or misused for purposes other than those described in its user guide.
• The fault is due to a technical defect in the product, not negligence, misuse or storage in conditions not described in the user guide.
• The fault is not caused by using external accessories not described in the user guide.
• The product has not been exposed to conditions that affect its operation — such as direct sunlight, dust, water or sand — unless it is designed for them.
• The product has not been deliberately opened by the customer, and its wires have not been cut.

To request warranty service or ask about it, contact our support team at ask@synchyhome.sa.

06Installation warranty

For projects installed by the SynchyHome team, we provide a full one-year warranty on installation work, in addition to the product warranty above or the manufacturer’s warranty. Details and exclusions are set out in our Terms & Conditions and in each project’s quotation.

07Using the store

Using the store means you fully accept its published terms, conditions and policies. The store is intended for adults who legally represent themselves; anyone under 18 may use it under the supervision of a parent or legal guardian who agrees to all terms and policies.

• You may not, in any way, access or attempt to access any information that does not belong to you.
• You may not tamper with the store or attempt to test its ability to handle different conditions.

08Contact us

• Email: ask@synchyhome.sa
• Mobile: +966538722050
• Commercial Registration: 7050126437

We wish you a great shopping experience.